Returns & Exchanges
At TOTWOO, we want you to be completely satisfied with your smart jewelry purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Jewelry
Carefully place your TOTWOO jewelry and all original accessories, including charging cables and manuals, into the original branded packaging.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing